Terms and Conditions

Agreement to our terms

These Terms and Conditions govern your access to and use of our platform, including account creation, gameplay, promotional participation, deposits, withdrawals, mobile access, support channels and all other services we make available under the Qbet Casino brand. By using our services, you agree to be bound by these Terms together with any applicable bonus terms, privacy notices, game-specific rules, payment conditions and responsible gambling controls that apply to your account.

Our operator is Novatech Solutions N.V., and our platform is regulated under the laws of Curaçao. We provide our services to an international player base across Europe, parts of Asia and Latin America, and the rules in this document are intended to set out the core framework for safe, fair and responsible use of our services.

If you do not agree with these Terms, you must not create an account, deposit, play or continue using our platform.

Eligibility and account use

You must be at least 18 years old to use our services. By opening an account, you confirm that you meet the age requirement and that you have the legal capacity to enter into a binding agreement with us. You are responsible for ensuring that your use of our platform is lawful in the jurisdiction from which you access it.

You must provide accurate, current and complete registration information and keep it updated. Your account is personal to you and must not be sold, transferred or shared. You are responsible for all activity that takes place through your account, including gameplay, deposits, withdrawals and bonus use, whether or not you personally authorised each action.

We may suspend, restrict or close an account where we reasonably believe that the account has been used in breach of these Terms, where verification is incomplete, where security is compromised, or where legal, regulatory or integrity concerns arise.

Registration, login and security

Account registration is designed to be completed online, and access is managed through our login systems. You must keep your password, device access and account credentials secure. If you suspect unauthorised use of your account, you should contact our support team immediately through our 24/7 Live Chat or by email at support@qbet.com.

We use site-wide SSL encryption protocols to help secure personal details and financial transactions. We also separate player balances from operational company accounts as part of our fund-protection approach. These controls support safe account use, but they do not replace your own responsibility to protect login details and monitor account activity.

Verification and KYC

We require identity verification before the first withdrawal request can be processed. This means you may be asked to complete KYC checks before funds can be released from your account.

Depending on the circumstances, we may ask you for a government-issued ID such as a passport or driver’s licence, a utility bill as proof of address, and proof of payment method. We may also request further information where needed to meet security, anti-fraud, payment integrity or regulatory requirements.

If you do not complete verification to our satisfaction, we may delay, refuse or reverse withdrawal processing and may limit account access until the requested information is received and reviewed.

Deposits, currencies and payments

Our platform supports a broad range of currencies, including EUR, USD, NOK, CAD, INR, BRL and major cryptocurrencies such as BTC, ETH, USDT and LTC. Payment availability may vary by method, currency, verification status and account history.

We currently support the following payment methods: Visa, Mastercard, Revolut, Jeton, MiFinity, AstroPay, local bank transfers, Bitcoin, Ethereum, Tether and Litecoin. Some methods are fiat-based while others are crypto-based, and you are responsible for using the correct wallet or payment route when making a transaction.

Deposits are generally expected to be processed through the payment flow presented in your account. We may refuse or return payments where a transaction appears inconsistent with our controls, payment provider requirements or security expectations.

Withdrawals and processing times

Withdrawal requests are subject to verification, payment checks and any applicable account review. Crypto withdrawals and e-wallet-style payouts are processed within 24 hours, while bank transfers take 1–3 business days.

Default withdrawal limits are capped at €10,000 per day, €25,000 per week and €100,000 per month. We may apply further operational or compliance checks before releasing funds. Where multiple withdrawal requests are made, they may be reviewed together for risk and processing consistency.

You are responsible for ensuring that withdrawal details are accurate and that the receiving account or wallet belongs to you. We are not responsible for funds sent to incorrect payment details provided by you.

Bonuses and promotional use

We may offer promotions and bonuses from time to time. Our primary welcome offer is a 100% deposit match up to €100 plus 100 free spins on selected slot games, with a 35x wagering requirement applying to the bonus amount before funds can be converted to real money.

Bonuses are governed by the specific terms that apply to each offer. Those terms may set eligibility conditions, game restrictions, contribution rules, wagering deadlines, maximum stake limits, withdrawal conditions or other controls designed to protect the integrity of the promotion.

We may withhold, cancel or remove bonus benefits where we detect abuse, irregular play, multiple-account behaviour, breached wagering rules or other unfair use of the promotion system.

Games, providers and platform use

Our game catalogue includes over 4,000 titles, covering slots, crash games, table games and live dealer streams. We work with established providers including NetEnt, Evolution Gaming, Pragmatic Play, Play’n GO, Nolimit City and Quickspin.

Game availability may change, and some titles may not be accessible in all markets or on all devices. You are responsible for using our games in accordance with the relevant rules, stakes and mechanics of each product. Any game-specific conditions form part of the wider contractual relationship between you and our platform.

Mobile access

We do not currently provide dedicated iOS or Android applications for download. Instead, our fully optimised HTML5 responsive website is available across all mainstream mobile browsers.

You may use our services on compatible mobile devices, but performance can depend on your handset, browser version, internet connection and operating system settings. We aim to keep the mobile experience stable, secure and consistent across supported devices.

VIP and loyalty benefits

We operate a tiered loyalty system that may include access to customized account managers, higher withdrawal limits, 5% daily cashback and 20% instant rakeback.

VIP and loyalty benefits are discretionary and may change at our discretion, subject to account status, activity patterns, compliance review and any applicable promotional rules. We may suspend or withdraw benefits where they are being misused or where continued access would not be appropriate.

Responsible gambling

We want our players to stay in control. Our responsible gambling tools include self-imposed deposit limits on daily, weekly or monthly financial inputs, automated session timers to track active playtime and immediate account locks ranging from temporary cool-off periods to permanent self-exclusion.

If you want to use these tools, you should do so from within your account settings or through our support channels. Responsible play is part of safe account management, and we encourage every player to set personal limits before play becomes uncomfortable.

If gambling is no longer enjoyable, you should stop immediately and use the controls available to you. Where a self-exclusion request is active, you must not attempt to open a new account or bypass the restriction through another profile.

Support and contact

Our support team is available through 24/7 Live Chat and email support at support@qbet.com. We also provide access to a dedicated Help Centre database for account and technical troubleshooting.

You should contact support if you need help with login access, payment questions, verification steps, bonus rules, device issues or account controls. We aim to answer requests efficiently and to keep communication clear, practical and consistent with the service standards that apply to your account.

Privacy, data and cookies

We process personal data in connection with account creation, identity checks, payment handling, gaming activity, customer support and platform security. Where we use cookies or similar technologies, they help us deliver the website, maintain account sessions, remember preferences, support security and improve platform functionality.

Any additional privacy or cookie information that applies to your account should be read together with this document. Where local rules require further notices, those notices form part of the user journey and the wider terms that govern use of our services.

Service limitations and changes

We may update, suspend or modify parts of our platform, including games, payment options, promotional offers, support workflows and account features. We may also take operational action where needed to protect the platform, our players or our regulatory position.

We reserve the right to amend these Terms when necessary. The version in force at the time of use applies to your account, and continued use of our services after a change takes effect means you accept the updated Terms.

Final provisions

These Terms are intended to work alongside the other legal and product rules that apply to our platform. If any part of these Terms is found unenforceable, the remaining provisions continue to apply.

You should review this page regularly so you stay familiar with the conditions that govern your account and use of our services. By choosing to play with us, you confirm that you understand the structure of our platform, the responsibilities attached to your account and the conditions that apply to deposits, withdrawals, verification, bonuses and responsible gambling controls.