Privacy Policy

Privacy Policy

This Privacy Policy explains how we handle personal information when players use our platform, create an account, play games, make deposits or withdrawals, contact support, or otherwise interact with our services. We operate as Qbet Casino through Novatech Solutions N.V., and we are regulated under the laws of Curaçao. This page is designed to help players understand what information we collect, why we use it, how we protect it, and the choices available to them when using our platform.

By using our services, you rely on a platform built for international players across Europe, parts of Asia, and Latin America. We provide access to an extensive game catalogue of over 4,000 titles, including slots, crash games, table games, and live dealer streams from providers such as NetEnt, Evolution Gaming, Pragmatic Play, Play’n GO, Nolimit City, and Quickspin. Because our services include account creation, payments, verification, support and responsible-play tools, we may process personal data needed to operate those features safely and consistently.

Information We Collect

We collect information that players provide directly, information created through account activity, and technical information generated when our services are used. The exact categories may vary depending on how a player uses the platform, but they can include identification data, contact details, account details, transaction records, payment method information, device and browser information, session data, gameplay activity, support communications and responsible-gambling settings.

When a player registers, logs in, deposits, requests a withdrawal, or contacts support, we may receive information needed to authenticate the account, process the request and keep the platform secure. Our payment environment includes fiat methods such as Visa, Mastercard, Revolut, Jeton, MiFinity, AstroPay and local bank transfers, as well as Bitcoin, Ethereum, Tether and Litecoin. Data connected with those transactions may be retained to support payment processing, accounting, dispute handling and anti-fraud controls.

We also process information supplied during KYC checks. Verification is mandatory before the first withdrawal request can be processed, and the usual documents include a government-issued ID such as a passport or driver’s licence, a utility bill for proof of address, and proof of payment method. This helps us confirm identity, protect accounts and comply with operational controls linked to withdrawals and financial integrity.

How We Use Personal Information

We use personal information to provide our services, manage player accounts, process deposits and withdrawals, deliver customer support, maintain platform security, conduct identity checks, enable responsible-gambling tools and improve the overall experience on our site. We also use information to detect fraud, prevent abuse, resolve disputes, maintain records, and make sure our services work correctly across desktop and mobile browsers.

Because our platform supports a wide range of payment options and currencies, including EUR, USD, NOK, CAD, INR, BRL, BTC, ETH, USDT and LTC, transaction data is especially important for the operation of the cashier and for financial controls. Withdrawal processing times vary by method: crypto and e-wallet withdrawals are processed within 24 hours, while bank transfers take 1–3 business days. Default withdrawal limits are capped at €10,000 per day, €25,000 per week and €100,000 per month. Information related to those requests may be reviewed and stored so we can manage payouts correctly.

We also use personal information to run our loyalty features. Our tiered VIP system includes customised account managers, higher withdrawal limits, 5% daily cashback and 20% instant rakeback. Where a player qualifies for or participates in these features, we may use relevant account and activity data to administer the programme and apply the correct benefits.

Legal Basis and Data Handling

We process personal information only where the platform needs it to operate, safeguard accounts, manage transactions, support players, meet legal and regulatory obligations, or protect the integrity of our services. Some data is required for account creation and service delivery, while other data is needed for payment handling, verification, customer support, fraud prevention, or recordkeeping.

Players should understand that certain services cannot function without some information being provided. For example, we cannot process a withdrawal request without verification information where required, or support a payment enquiry without transaction details. If a player chooses not to provide information that is necessary for a specific function, that function may not be available or may be delayed.

Cookies, Tracking and Device Data

Our platform uses cookies and similar technologies to make the site function properly, remember preferences, improve performance, and help us understand how our services are used. These technologies may support account access, session continuity, interface preferences, analytics, security checks and gameplay continuity across the responsive HTML5 website that operates across mainstream mobile browsers.

We may collect device and browser data such as IP address, device type, operating system, language settings and basic usage patterns. This information helps us maintain security, detect unusual behaviour, optimise the user experience and keep our service stable on mobile and desktop devices. We do not provide a dedicated iOS or Android application; instead, the website is fully optimised for mobile browsing.

Sharing of Information

We may share personal information with trusted service providers and business partners that help us operate the platform, process payments, deliver support, maintain systems, verify identity, manage fraud prevention and run technical infrastructure. Those parties may include payment processors, verification services, hosting and security providers, customer-support systems and other operational partners needed to support our services.

Where needed, information may also be shared to comply with lawful requests, protect our rights, investigate misuse, resolve disputes or support internal administrative and operational functions. We expect relevant recipients to handle information responsibly and to use it only for the purposes connected to our platform services.

International Use and Transfers

Our platform serves an international player base, and information may be processed in more than one country as part of normal service delivery. This can happen when a player accesses the platform, contacts support, completes a payment, or uses a third-party service that is necessary for the operation of our casino.

Players should be aware that cross-border processing may be part of delivering the platform, particularly where payment services, verification tools, technical support or hosting infrastructure are involved. We take steps intended to keep personal information protected while it is being handled within our operational environment.

Data Retention

We keep personal information for as long as it is needed to operate the account, process transactions, provide support, satisfy verification checks, manage disputes, maintain audit trails and support the continued security of our platform. When data is no longer needed for these purposes, we delete it or store it in a form that no longer identifies the player, where practical.

Retention periods can vary depending on the type of information, the purpose for which it was collected and the operational or regulatory context in which it was used. Account records, payment information, KYC records and support communications may be retained for different periods because they serve different operational needs.

Security Measures

We protect personal information through site-wide SSL encryption protocols that secure financial transactions and personal details. We also separate player balances from operational company accounts, which supports the protection of funds and the integrity of financial handling on the platform.

Security measures are used alongside access controls, internal procedures and monitoring practices designed to help prevent unauthorised access, misuse, loss or alteration of information. While no online service can guarantee absolute security, we work to maintain a secure environment for our players and their account data.

Player Rights and Choices

Players may manage many aspects of their account information directly through the platform, including certain account settings, communication preferences and responsible-gambling controls. Our platform provides self-imposed deposit limits on daily, weekly or monthly financial inputs, automated session timers to track active playtime, and immediate account locks ranging from temporary cool-off periods to permanent self-exclusion.

If a player wishes to review or update account details, they may do so through the account area where available or by contacting support. We also encourage players to keep their information accurate and current so that account activity, verification, payments and support can be handled correctly.

Customer Support

Players can contact our support team through 24/7 Live Chat or by email at support@qbet.com. We also provide access to a dedicated Help Centre database for account and technical troubleshooting. Support communications may be stored so we can respond to enquiries, resolve issues, improve service quality and maintain a record of assistance provided.

Children and Age Restriction

Our services are intended only for adults aged 18 and over. We do not knowingly provide services to minors, and we expect all players to meet the age requirements that apply to our platform. If we become aware that an underage individual has provided information, we will take appropriate action consistent with our operational and safety obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, security practices or operational requirements. When we do, we will publish the updated version on this page and revise the date shown at the top of the document.

We encourage players to review this page regularly so they understand how we handle information at Qbet Casino and how our privacy practices support the safe operation of our platform.