Frequently Asked Questions

FAQ introduction

We built this FAQ to give players quick, practical answers about how our platform works. If you want to join, manage your account, claim the welcome bonus, make a deposit, request a withdrawal or understand our verification process, you can find the essentials here in one place. We also cover our game range, payment options, mobile access, support channels and responsible gambling tools so you can move through the platform with confidence.

Our platform is operated by Novatech Solutions N.V. and regulated under the laws of Curaçao. We welcome an international player base across Europe, parts of Asia and Latin America, and we support a broad mix of currencies, including EUR, USD, NOK, CAD, INR, BRL and major cryptocurrencies such as BTC, ETH, USDT and LTC. That means players can choose the payment route that suits them best, whether they prefer card payments, e-wallet-style options, bank transfers or crypto.

If you are new here, the most important points are simple: registration is straightforward, the welcome offer gives new players a 100% deposit match up to €100 plus 100 free spins on selected slot games, and wagering of 35x applies to the bonus amount before it can be converted to real money. Withdrawals are subject to standard processing times and limits, and KYC is mandatory before the first withdrawal request can be processed. We ask for a government-issued ID, proof of address and proof of payment method so we can complete checks securely.

Our library includes over 4,000 titles, with slots, crash games, table games and live dealer streams from providers such as NetEnt, Evolution Gaming, Pragmatic Play, Play’n GO, Nolimit City and Quickspin. On mobile, our website is fully optimised for mainstream browsers, so players can enjoy the same responsive experience on phones and tablets without needing a dedicated app.

For help, our 24/7 Live Chat and email support are available alongside a dedicated Help Centre database. We also provide account controls such as deposit limits, session timers and self-exclusion tools, because responsible play should always stay close at hand. Use the questions below to get the details that matter most before you deposit, play or withdraw.

Account and access

How do I register an account?

Registration is handled through our standard sign-up flow. Create your account with accurate personal details, choose your preferred currency where available and complete any requested verification steps when prompted.

Can I log in from different devices?

Yes. You can access your account from desktop, tablet and mobile browsers using the same login details, provided you are signing in from a supported location and device.

What should I do if I forget my password?

Use the password recovery option on the login page. Follow the reset instructions sent to your registered contact details and choose a new secure password.

Do you support two-factor authentication?

Account security options may be available through standard platform controls. If you are prompted to enable additional protection, follow the on-screen security steps in your account area.

Bonuses and promotions

What is the current welcome bonus?

Our primary welcome offer is a 100% deposit match up to €100 plus 100 free spins on selected slot games.

What wagering applies to the welcome bonus?

The bonus carries a 35x wagering requirement on the bonus amount before it can be converted to real money.

Are free spins included in the welcome offer?

Yes. The welcome offer includes 100 free spins on selected slot games.

Is there a maximum bet rule while wagering a bonus?

Yes. Bonus play can be subject to maximum bet rules while you are meeting wagering requirements, so it is best to check the active bonus terms in your account before you play.

Do bonuses expire?

Promotional offers can have time limits, so you should review the active bonus terms as soon as you claim them and use any rewards within the stated promotional period.

Payments and withdrawals

Which deposit methods do you accept?

We support Visa, Mastercard, Revolut, Jeton, MiFinity, AstroPay, local bank transfers and crypto payments using Bitcoin, Ethereum, Tether and Litecoin.

Which currencies can I use?

Supported currencies include EUR, USD, NOK, CAD, INR, BRL, BTC, ETH, USDT and LTC.

Are there fees on deposits or withdrawals?

Any fees depend on the payment method you choose. Check the cashier or payment flow before you complete a transaction so you can review any applicable charges.

How long do withdrawals take?

Crypto and e-wallet-style withdrawals are processed within 24 hours, while bank transfers usually take 1–3 business days.

What are the withdrawal limits?

Default withdrawal limits are €10,000 per day, €25,000 per week and €100,000 per month.

Why is my withdrawal pending?

A withdrawal can remain pending while we review the request, confirm payment details or complete compliance checks. Processing also depends on the payment method you selected.

Why do I need verification before withdrawing?

KYC is mandatory before the first withdrawal request can be processed. We request a government-issued ID, proof of address and proof of payment method so we can complete the verification securely.

Can I use source-of-funds documents?

Yes. If additional checks are needed, source-of-funds evidence may be requested as part of standard compliance review before withdrawals are approved.

Games and mobile

What kind of games do you offer?

Our library includes over 4,000 titles covering slots, crash games, table games and live dealer streams.

Which providers are featured on the platform?

We work with NetEnt, Evolution Gaming, Pragmatic Play, Play’n GO, Nolimit City and Quickspin.

Do you offer live casino games?

Yes. Live dealer streams are part of our game catalogue, giving players access to real-time table action.

Is there a sportsbook?

Sportsbook details are not part of this page, so this FAQ focuses on our casino offering, payments, support and account tools.

Do you have a mobile app?

No dedicated iOS or Android applications are available for download.

Can I play on mobile browsers?

Yes. Our HTML5 website is fully optimised for mainstream mobile browsers, so you can play smoothly without installing an app.

Support, closures and safer play

How can I contact support?

You can reach us through 24/7 Live Chat or email at support@qbet.com. We also maintain a dedicated Help Centre for account and technical troubleshooting.

Can I close my account?

Yes. If you want to stop using your account, contact support and ask for closure options or account restrictions.

Can I set limits on my account?

Yes. You can use self-imposed deposit limits, session timers and other account controls to manage your play.

Do you offer self-exclusion?

Yes. We provide immediate account locks ranging from temporary cool-off periods to permanent self-exclusion.

Is player data protected?

Yes. We use site-wide SSL encryption to protect financial transactions and personal details, and player balances are kept separate from operational company accounts.