Cookie Policy

Cookie Policy

This Cookie Policy explains how we use cookies and similar technologies on our platform. We use these tools to make our services work properly, to understand how players interact with the site, to improve performance and security, and to support a smoother browsing experience across desktop and mobile devices.

We operate as Novatech Solutions N.V., regulated under the laws of Curaçao. Our platform supports a broad international player base and is designed for use across a range of markets and devices. Cookies help us keep essential functions running, remember preferences where applicable, measure how pages perform, and maintain a more reliable and secure experience for players.

What cookies are

Cookies are small text files stored on your device when you visit a website. They allow the site to recognise your browser or device during a session or across future visits, depending on the type of cookie used. Similar technologies may include local storage, pixels, tags, or other tracking tools that support comparable functions.

We use cookies in line with the operation of our platform and the services we provide. Some cookies are necessary for the site to function, while others help us understand usage patterns, improve content, and support operational and security objectives.

How we use cookies

We may use cookies and similar technologies for the following purposes:

• to keep core pages and account-related features functioning correctly
• to remember technical choices such as language or session state where relevant
• to support secure access and help protect user activity
• to understand how players navigate the site and which pages are most useful
• to improve speed, layout, and device compatibility
• to support diagnostics when we identify technical issues

Our platform is optimised for mainstream mobile browsers, and cookies help maintain that experience across device types. We do not offer dedicated iOS or Android applications for download, so browser-based functionality plays a central role in how players access our services.

Types of cookies we may use

Strictly necessary cookies

These cookies are essential for the operation of our platform. They support basic site functions such as page navigation, secure areas, session continuity, and stable performance. Without these cookies, parts of the site may not work as intended.

Functional cookies

These cookies help remember choices you make, such as interface preferences or other settings that improve your experience. They are used to make repeat visits more convenient and consistent.

Performance and analytics cookies

These cookies help us understand how players use the site, which pages receive attention, and where improvements may be needed. The information collected is used in aggregated or operational analysis to improve our services.

Security-related cookies

We may use cookies and similar technologies to help support account integrity, detect abnormal activity, and protect the platform. This complements our site-wide SSL encryption protocols and the separation of player balances from operational company accounts.

Preference and service cookies

Where relevant, these cookies help us deliver content and service settings that better match the way players use the platform.

Cookies and our services

Our platform offers a wide casino environment with over 4,000 titles, including slots, crash games, table games, and live dealer streams. We work with recognised providers such as NetEnt, Evolution Gaming, Pragmatic Play, Play’n GO, Nolimit City, and Quickspin. Cookies help support stable browsing around these services, including page loading, navigation, and session continuity.

We also provide access to a welcome bonus of 100% deposit match up to €100 plus 100 free spins on selected slot games, subject to a 35x wagering requirement on the bonus amount. Cookies may help maintain site session stability while players explore promotions, game categories, and account areas.

Payment and account-related use

We support a range of fiat and crypto payment methods, including Visa, Mastercard, Revolut, Jeton, MiFinity, AstroPay, local bank transfers, Bitcoin, Ethereum, Tether, and Litecoin. Cookies may assist with maintaining a consistent session while players move between pages linked to deposits, withdrawals, registration, and login.

Withdrawal processing is generally handled within 24 hours for crypto and e-wallets, while bank transfers take 1–3 business days. Default withdrawal limits are €10,000 per day, €25,000 per week, and €100,000 per month. Cookies do not process payments themselves, but they can support the usability and continuity of the browser session during account activity.

We also apply mandatory KYC before the first withdrawal request can be processed. Players must provide a government-issued ID, a utility bill for proof of address, and proof of payment method. Cookies may support session handling around account verification areas, but the verification process itself remains governed by our operational controls.

Third-party technologies

Some site functionality may depend on external service providers that support hosting, analytics, security, or content delivery. Where these technologies are used, they may place their own cookies or similar tools according to their technical function. We use such technologies only where they serve a legitimate operational purpose for our platform.

Managing cookies

You can usually control cookies through your browser settings. Most browsers allow you to block, delete, or restrict cookies, or to notify you when cookies are being set. The exact options depend on the browser and device you use.

If you disable some cookies, certain parts of our platform may not function properly. Essential features may be affected, and some preferences may not be stored between visits.

For players using our mobile-optimised website, cookie settings are generally managed through the browser on the device itself. This gives you control over stored data while allowing you to decide how your browser handles future visits.

Retention

Cookies may remain active for different lengths of time depending on their purpose. Some expire when you close your browser, while others persist for a longer period so that preferences or operational settings can be remembered. Retention periods vary by cookie type and by the technology used.

Security and responsible use

We use cookies alongside other safeguards designed to support secure platform use. Our site-wide SSL encryption protocols help protect financial transactions and personal details, and player balances are separated from operational company accounts. Cookies are one part of this broader operational environment.

We also support responsible gambling tools including self-imposed deposit limits, automated session timers, and immediate account locks ranging from temporary cool-off periods to permanent self-exclusion. Cookies may help reinforce session-based functions, but they do not replace personal control tools or account safeguards.

Changes to this policy

We may update this Cookie Policy from time to time to reflect technical, operational, or legal changes. When we do, we will publish the updated version on this page and adjust the last updated date accordingly. We encourage players to review this policy periodically so they remain familiar with how cookies and similar technologies are used on our platform.

Contact

If you have questions about this Cookie Policy or how we use cookies on our platform, you can contact us through our support channels. We offer 24/7 Live Chat, email support at support@qbet.com, and access to a dedicated Help Centre database for account and technical troubleshooting.

We aim to keep our services practical, secure, and easy to navigate, and cookies help support that experience across the platform.